Your customers already spend their day on WhatsApp. Meeting them there turns one-way announcements into real conversations: questions get answered faster, orders get confirmed sooner and customers feel looked after.

Three ways to use WhatsApp with Ecites Konnect

  • Notifications customers want. Order confirmations, delivery updates, appointment reminders and receipts, sent the moment something happens.
  • Two-way conversations. Let customers reply, and handle their questions from one shared inbox instead of a single staff phone.
  • Automated replies. Answer common questions instantly, such as opening hours, balances or order status, and pass anything more complex to your team.

Getting it right from day one

  1. Ask first. Only message customers who have agreed to hear from you on WhatsApp.
  2. Use approved templates. Messages that start a conversation use pre-approved templates, so prepare your key ones early.
  3. Be quick to respond. A fast reply is the main reason customers prefer chat, so plan who covers the inbox.
  4. Keep the tone personal. Write the way you would speak to a customer at your counter.

Pair WhatsApp with SMS for customers who are offline, and every important message still gets through.